Refund and Cancellation

At Saanvishika, we strive to provide our customers with a seamless shopping experience. Please review our refund and cancellation policy to understand how we handle these processes.

1. Cancellation Policy

  • Order Cancellations by the Customer:

    • Orders can be canceled before they are shipped. Once the order is dispatched, cancellations are no longer possible.
    • To cancel your order, email us at saanvishika.co@gmail.com with your order details.
    • Upon successful cancellation, the refund (if applicable) will be processed as per the refund policy.

  • Order Cancellations by Saanvishika:

    • We reserve the right to cancel any order due to product unavailability, incomplete payment, or other unforeseen circumstances.
    • Customers will be notified of such cancellations, and refunds (if applicable) will be processed promptly.

2. Refund Policy

  • Eligibility for Refunds:

    • Refunds are issued for damaged, defective, or incorrect products received.
    • To be eligible for a refund, customers must notify us within 7 days of delivery by emailing saanvishika.co@gmail.com with supporting unboxing video and order details.

  • Non-Refundable Cases:

    • Products damaged due to misuse or improper care.
    • Custom-made or personalized products, unless defective.
    • Returns initiated after 7 days from delivery.

  • Refund Process:

    • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed to the original payment method within 7-10 business days.

3. Returns Process

  • To initiate a return:

    1. Email saanvishika.co@gmail.com with your order number, reason for return, and supporting unboxing video.
    2. Pack the item securely and send it to the return address provided in our response.
    3. Ensure the product is unused and in its original packaging.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Exchange Policy

  • Exchanges are only available for defective or incorrect items.
  • If you wish to exchange a product, follow the same process as returns.

5. Contact Us

For any issues or concerns related to refunds or cancellations, please reach out to us at:

This policy ensures transparency and customer satisfaction while aligning with our commitment to quality and service.